Terms of Service

• Bravik: the online service offered via https://bravik.nl and the accompanying application.
• We, us, our: Studio Primary, trading as Bravik, established in Eindhoven, Nederland, registered with the Dutch Chamber of Commerce under number 82701237.
• Customer, you: the natural or legal person entering into an agreement with us, acting in the course of a profession or business.
• Agreement: the agreement between us and the Customer regarding the use of Bravik, of which these terms, the Privacy Statement and the Data Processing Agreement form an integral part.
• Account: the Customer's personal access to Bravik.
• User: any person to whom the Customer grants access to their Account or organisation, including partners and employees.
• Customer Data: all data the Customer or their Users enter, upload or have generated in Bravik, including data about the Customer's own clients and suppliers.
• Subscription: the chosen paid or free plan and its associated functionality.
• In writing: on paper or by electronic means, including email and in-application messages.

1. These terms apply to every offer, every registration and every agreement regarding Bravik, and to all services arising from them.
2. We make these terms available electronically before or upon conclusion of the agreement, in a manner allowing you to store and print them, as required by art. 6:234(2) of the Dutch Civil Code. When you create an Account you accept the version then in force; we record which version that was and when you accepted it, and will provide that record on request.
3. The applicability of any purchasing, tendering or other terms of the Customer is expressly rejected.
4. Deviations from these terms apply only if we have confirmed them in writing, and only for the agreement for which they were made.
5. If any provision of these terms is void or voidable, the remaining provisions remain in full force. See further article 28.

1. Bravik is offered exclusively to businesses. By creating an Account you declare that you act in the course of a profession or business and not as a consumer.
2. We do not enter into agreements with consumers. If it emerges that you are nevertheless acting as a consumer, we may terminate the agreement with immediate effect; any mandatory consumer protection that then applies remains unaffected.
3. For the avoidance of doubt: provisions in these terms that limit liability, set time limits or require indemnification are written for a business-to-business relationship and are permitted between businesses under Dutch law.

1. The agreement is formed when you create an Account and accept these terms, or — if earlier — when we confirm your order.
2. Where we offer a trial period, it applies for the stated duration and functionality. We may change or end a trial period at any time. No rights for the period thereafter can be derived from a trial period.
3. All offers are without obligation and apply while stock, capacity or the promotion lasts.

Bravik is software: a tool with which you keep your own administration, create invoices, track hours and expenses, and prepare data for your tax returns.

1. We are not an accountant, bookkeeper, administration office, tax adviser, lawyer or financial adviser, nor do we act as one. Using Bravik does not create an engagement for such services.
2. We do not review your administration, do not assess your entries and express no opinion on their accuracy or completeness. No person on our side looks at your figures, except where necessary for support you request yourself or for security and maintenance.
3. We are not an institution within the meaning of the Dutch Anti-Money Laundering and Anti-Terrorist Financing Act (Wwft) and do not perform client due diligence on your behalf.
4. We are not a payment service provider. Payments run through the chosen third party under its own terms and supervision.
5. Bravik does not relieve you of any statutory obligation and does not replace professional advice. When in doubt, engage an accountant or tax adviser.

1. For the duration of the agreement we grant you a non-exclusive, non-transferable and non-sublicensable right to use Bravik for your own business operations.
2. All intellectual property rights in Bravik — software, source code, design, texts, templates, documentation, trade marks and trade names — belong to us or our licensors. Nothing in this agreement transfers those rights to you.
3. You may not decompile, reverse-engineer, copy, rent out, resell, offer as a service to third parties, or automatically extract (scrape) Bravik, except to the extent mandatory law permits.
4. Customer Data remains yours. We acquire no ownership of it and use it solely to provide the service, within the framework of the Data Processing Agreement.
5. We may use anonymised and aggregated statistics about the use of Bravik to improve the service, provided those statistics cannot be traced back to you or to any individual.
6. If you give us suggestions, ideas or improvement proposals, we may use them freely and without compensation.

1. You are responsible for keeping your login credentials confidential and for everything that happens through your Account.
2. If you grant others access to your organisation in Bravik — partners, employees, your bookkeeper — you are responsible for their acts and omissions as if they were your own, and you ensure they comply with these terms.
3. You must report suspected misuse, loss of credentials or unauthorised access without delay via info@studioprimary.com.
4. We may take technical and organisational measures that restrict access where necessary for the security of the service or of other customers.

This article is the core of the allocation of risk between us. Please read it once in full.

1. Bravik calculates, among other things, VAT positions, return data, profit and loss overviews, depreciation, the hours-criterion counter, mileage allowances, the SME profit exemption and income-tax indications. All those outputs are calculation aids, based on the data you enter and on the tax rules as we have implemented them.
2. These outputs are not tax, legal or financial advice, not an expert opinion and not an approval. They are not tailored to your personal situation.
3. Outputs are no better than the input. Incorrect, incomplete or wrongly categorised input produces incorrect outputs, and we cannot detect that.
4. The Dutch Tax Administration is the only authority that determines whether you are an entrepreneur for income-tax purposes, whether your income is result from other activities, whether you meet the hours criterion, and how much tax you owe. No rights can be derived from Bravik on those points.
5. You remain subject to the statutory administration obligation under, among others, art. 52 of the Dutch State Taxes Act, art. 3:15i of the Civil Code and, for legal entities, art. 2:10 of the Civil Code, and you remain responsible for your tax returns and for their accuracy and timeliness. You check all data before filing with the Tax Administration and before sending an invoice to your client.
6. We implement changes in laws and regulations as quickly as reasonably possible, but we do not guarantee that a change is implemented on the day it enters into force, nor that the implementation fits your situation in all cases.
7. In complex or unusual situations — combined employment and self-employment, cross-border work, special deductions, the small-business scheme, VAT revision, a tax audit, or doubt about your entrepreneur status — consult an accountant, a tax adviser or the Tax Administration.
8. We are not liable for additional assessments, penalties, tax interest, default or offence fines, missed deductions or other tax consequences arising from your use of Bravik or from any output of the service, subject to article 21(6).

1. Bravik contains features that use generative AI: reading receipts and invoices (OCR) and an assistant that answers questions about your administration.
2. Output from an AI system can be incorrect, incomplete or fabricated, even when phrased confidently. Amounts, VAT rates, dates, supplier names and tax explanations must be checked by you before you adopt them.
3. AI output is not advice within the meaning of article 5, and article 8 applies to it in full.
4. No automated decision-making producing legal effects or similarly significant effects within the meaning of art. 22 GDPR takes place. Every entry remains a choice you confirm yourself.
5. For these features, data is processed by a sub-processor outside the European Economic Area. Which data that is and on what basis the transfer takes place is set out in the Privacy Statement and in annex 3 to the Data Processing Agreement.
6. You ensure that you are entitled to have the data you submit to an AI feature processed, and that you do not supply special categories of personal data that do not belong there.
7. We may change AI features, switch the underlying model or disable them. If these features are essential to you, article 11(2) applies.

1. You enter accurate, complete and current data and keep your business and contact details up to date.
2. You do not use Bravik in breach of the law, not for sending unsolicited messages, and not in a way that harms or disproportionately burdens the service, the infrastructure or other customers.
3. You do not attempt to circumvent security measures and do not obtain access to other people's data.
4. You export your own data periodically. Bravik makes back-ups for its own continuity, but a back-up of ours is not a substitute for your own administration and not an archiving service.
5. You are responsible for the lawfulness of the data you record in Bravik, including the legal basis for processing personal data of your own clients, suppliers and employees.
6. If you configure your own SMTP server for outgoing email, you are responsible for its configuration, reputation and deliverability.

1. We make every effort to keep Bravik available as well and as uninterrupted as possible. We give no guarantee of any particular availability percentage; any figures mentioned are a target, not a result obligation. A separate service level agreement applies only if agreed in writing.
2. We may develop Bravik further and add, change or remove features. If a change materially reduces the core functionality of your paid Subscription, we will announce it at least thirty (30) days in advance and you may terminate the agreement as of the date of that change.
3. We carry out maintenance outside office hours as far as possible. Emergency maintenance, security updates and repelling an attack may take place without notice.
4. Bravik depends on the internet, hosting and third-party services. Failures outside that sphere are beyond our control; see article 13 and article 24.

1. We may discontinue Bravik or an individual feature with a notice period of at least sixty (60) days, by email to the address we hold for you.
2. During that period you retain full access to export your data, and we refund pro rata any prepaid subscription fees relating to the period after the discontinuation date.
3. Save for that refund and save for article 21(6), we are not liable for damage, costs or business consequences of a discontinuation.

1. Bravik can integrate with third-party services, including payment service providers, banks, the Peppol network, business registers, email infrastructure and AI model providers. A current list is set out in the Privacy Statement.
2. Those services are governed by the terms of the third party concerned. We are not a party to them and accept no liability for their availability, accuracy, pricing or conduct.
3. If a third party changes its service or terms, or an integration ends for a reason beyond our control, that does not constitute a failure on our part. We will inform you as soon as possible and look for an alternative where reasonable.
4. Data you retrieve through an integration — bank transactions, company details, exchange rates — is taken over as the source supplies it. We do not warrant its accuracy.

1. Prices are published on the website and are denominated in euros. For business customers, VAT is charged separately unless expressly stated otherwise.
2. Subscriptions are invoiced in advance per month or per year and are tacitly renewed for the same period each time, unless you terminate in accordance with article 16.
3. Where Bravik charges per user, the number of active users at the time of invoicing is decisive. If you add a user within a period, we charge for it pro rata.
4. We may adjust prices annually in line with the Dutch consumer price index published by Statistics Netherlands (CBS). Such indexation does not give a right to interim termination.
5. Other price changes are announced at least thirty (30) days in advance. If you do not agree with an increase that goes beyond indexation, you may terminate the agreement as of the date the new price takes effect.

1. Payment is made via the payment method selected in the Account, at the time the Subscription starts or renews.
2. If a direct debit or payment fails, we retry and inform you. If payment then remains outstanding for fourteen (14) days, we may suspend access to paid features. Suspension does not affect the payment obligation.
3. In the event of default you owe the statutory commercial interest under art. 6:119a of the Dutch Civil Code without notice of default, as well as extrajudicial collection costs in accordance with art. 6:96(2)(c) of that Code.
4. You may not suspend payment and may not set off against a claim against us, unless we have acknowledged that claim in writing or it has been established by a court.
5. Any objection to an invoice must be raised within thirty (30) days of the invoice date; thereafter the invoice is deemed accepted.

1. The agreement starts when the Account is created and continues for as long as the Account exists.
2. You may terminate a Subscription at any time from the account settings. Termination takes effect at the end of the current billing period; until then you retain access.
3. Fees already paid for a current period are not refunded on interim termination by you, unless mandatory law provides otherwise or unless article 12(2) or article 14(5) applies.

1. We may suspend your Account or terminate the agreement if (a) you fail to comply with these terms, (b) your use threatens the security, integrity or availability of the service or of other customers, (c) we are required to do so by law or by a competent authority, (d) you fail to pay despite a reminder, or (e) your Account has not been used for more than twenty-four (24) consecutive months.
2. Where legally and practically possible, we will first give you the opportunity to remedy the failure within a reasonable period. In the event of an acute security or abuse risk and in the case of a statutory obligation, we may act immediately.
3. We may terminate the agreement with immediate effect if you are declared bankrupt, apply for suspension of payments, or cease your business.
4. Termination under this article gives no right to a refund and leaves our other rights, including the right to compensation, unaffected.

1. After termination you retain access for ninety (90) days to export your data, unless the termination results from abuse or from a statutory obligation preventing this.
2. After that, we retain your administration not by our own choice but on your behalf. Under art. 52(4) of the Dutch State Taxes Act and art. 3:15i of the Civil Code you are required to retain your administration for seven years — ten years for data relating to immovable property and under certain VAT schemes. Unless you instruct us otherwise, we retain the Customer Data for that statutory period and delete it thereafter.
3. If you instruct us to delete the data sooner, we will do so. From that moment you are yourself responsible for meeting your retention obligation and for having your administration available in the event of an audit. We strongly recommend exporting first.
4. We may retain data longer to the extent necessary to comply with our own statutory obligation or to establish or substantiate a legal claim. The precise periods per data category are set out in the Privacy Statement.
5. What happens after termination to personal data for which you are the controller is governed by article 10 of the Data Processing Agreement.

Bravik is a data processing service within the meaning of Chapter VI of Regulation (EU) 2023/2854 (the Data Act). This article implements those obligations.

1. You may switch to another provider or to your own environment at any time. We apply a notice period of no more than two (2) months for this.
2. Following your request, a transitional period of no more than thirty (30) calendar days applies during which the service continues to function so you can complete the switch. Where that is technically unfeasible, we will notify you within fourteen (14) working days with reasons and agree an appropriate extension of up to six (6) months.
3. We provide your data in a commonly used, machine-readable format. Bravik offers export to CSV, UBL invoices and the XAF audit file, so a bookkeeper or successor provider can import the administration.
4. We provide reasonable assistance with the switch and supply the information needed to interpret the export files.
5. We charge no switching fees. Until 12 January 2027 we may pass on no more than the costs actually incurred; from that date switching is free of charge.
6. Once the switch is complete and the retention periods under article 18 have expired, we delete your data.

1. Using Bravik involves processing personal data in two distinct roles. For the data you record in Bravik about your clients, suppliers and employees, you are the controller and we are the processor. For your own account, billing and security data, we are the controller.
2. The Data Processing Agreement governs the first role, satisfies art. 28(3) GDPR and forms an integral part of this agreement. By accepting these terms you also accept the Data Processing Agreement.
3. The Privacy Statement describes the second role: which data we process as controller, on what basis and for how long.
4. You warrant that you have a valid legal basis for processing the personal data you enter in Bravik, and that you comply with your own information obligations towards those data subjects. You indemnify us against claims by data subjects or supervisory authorities arising from the absence of that basis or from a failure to meet that obligation.

1. Our liability for an attributable failure, tort or any other basis is limited to compensation for direct loss, and specifically to the amount our liability insurance pays out in the case concerned, increased by the applicable deductible.
2. If the insurance does not pay out, for whatever reason, our liability is limited to the higher of (a) the fees you paid us in the twelve (12) months before the event causing the loss, excluding VAT, and (b) five hundred euro (€ 500), subject to a maximum of five thousand euro (€ 5,000) per event and ten thousand euro (€ 10,000) per calendar year. Related events count as a single event.
3. Direct loss means solely: reasonable costs to bring our performance into conformity with the agreement, reasonable costs to determine the cause and extent of the loss, and reasonable costs to prevent or limit the loss, to the extent you demonstrate those costs led to a limitation of direct loss.
4. We are not liable for indirect loss. This includes in any event: consequential loss, lost profit, lost turnover, lost savings, diminished goodwill, reputational damage, business interruption, loss or corruption of data, costs of reconstructing data, loss arising from an invoice or reminder not being sent, being sent late or being sent incorrectly, claims by your clients or suppliers, and additional assessments, penalties, default or offence fines and tax interest.
5. All liability lapses if you do not act in accordance with article 23.
6. The limitations in this article do not apply to loss resulting from intent or wilful recklessness on the part of us or our management, nor to liability that cannot be excluded or limited under mandatory law, including liability for death or personal injury.
7. Liability arises only after you have given us written notice of default with a reasonable period for remedy and we still fail thereafter, unless performance is permanently impossible.
8. These limitations also apply for the benefit of our employees, contractors and suppliers.

You indemnify us, our employees and our contractors against third-party claims — including from your clients, your suppliers, data subjects and supervisory authorities — and will compensate the associated loss and reasonable costs of legal assistance, to the extent those claims arise from:

• your use of Bravik in breach of these terms or of the law;
• the content you enter, upload, send or have processed;
• your invoices, reminders, tax returns and business decisions, including where these were produced with the help of Bravik;
• the absence of a legal basis for processing personal data you record in Bravik;
• an infringement of a third-party right, including intellectual property rights.

1. If you identify a defect in the service or believe you are suffering loss, you must notify us in writing with substantiation within thirty (30) days after you discovered it or reasonably should have discovered it. This is the duty to complain under art. 6:89 of the Dutch Civil Code.
2. Any claim against us lapses in any event twelve (12) months after the event from which it arises, unless you have brought legal proceedings within that period.
3. A timely notification does not suspend your payment obligation.

1. We are not obliged to perform if prevented by circumstances not attributable to us. These include in any event: failures or outages at hosting, network, energy or telecom suppliers, failures at an integrated third party, cyber-attacks including DDoS and ransomware, data breaches at a third party, government measures, war, terrorism, fire, natural disasters, epidemics, strikes, and the unavailability of a necessary supplier service.
2. If force majeure lasts longer than sixty (60) days, either of us may terminate the agreement in writing without any obligation to pay compensation. What has already been delivered is settled pro rata.

1. We may amend these terms. We announce an amendment at least thirty (30) days before it takes effect, by email or in the application, stating the effective date.
2. If the amendment is materially disadvantageous to you, you may terminate the agreement as of the effective date of the amendment. Prepaid amounts relating to the period thereafter are refunded pro rata.
3. If you continue to use Bravik after the effective date, you accept the amended terms.
4. Amendments necessary to comply with mandatory law or with an instruction from a supervisory authority may be implemented with immediate effect.

1. We treat your Customer Data and business information as confidential and do not disclose it to third parties, except to the sub-processors listed in the Data Processing Agreement, where you ask us to, or where we are required to do so by law.
2. If a competent authority requires us to disclose data, we will inform you in advance unless prohibited by law.
3. This obligation survives the end of the agreement.

1. We may assign our rights and obligations under the agreement to a third party in the context of a transfer of (part of) our business. We will notify you in advance; if you do not agree, you may terminate as of the date of transfer.
2. We may engage third parties in performing the agreement. For processors, the procedure in the Data Processing Agreement applies.
3. You may not assign your rights and obligations without our prior written consent, which we will not withhold on unreasonable grounds.

1. If a provision is void, annulled or unenforceable, the remaining provisions continue to apply and it is replaced by a provision that approximates the intention of the original as closely as the law permits.
2. In the event of conflict, the following order of precedence applies: (a) separate written agreements between the parties, (b) the Data Processing Agreement as regards the processing of personal data, (c) these terms, (d) the Privacy Statement and other documents.
3. Together these documents constitute the entire agreement and replace all prior arrangements, undertakings and statements on the same subject.

1. The agreement is governed exclusively by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
2. In the event of a dispute we will first consult in good faith to resolve it together.
3. If we do not reach a resolution, the Rechtbank Oost-Brabant (District Court of East Brabant), sitting in Eindhoven, has exclusive jurisdiction, without prejudice to the jurisdiction of another court under mandatory law.

1. These terms are drawn up in Dutch. A translation is provided for information only; in the event of any discrepancy, the Dutch text prevails.
2. We archive every version. If you want to know which version applied to you at a given time, or would like to receive an earlier version, email info@studioprimary.com.